QualityLogic can implement and manage your customer alpha, beta and gamma product testing programs, providing quality and timely feedback from real customers in real-world environments. We can manage the entire program from customer selection and product delivery, through customer support and data gathering, to final data analysis.
- Customer Management and Support: QualityLogic will work with your customers to ensure continuous program involvement and feedback. We can provide pre-release product support, product upgrades and issue troubleshooting.
- Data Analysis: QualityLogic can gather customer environment and usage information, satisfaction trends and product strengths and weaknesses. We make comparisons to competitive offerings and conduct root cause analysis on issues, providing actionable data.
- Support Analysis: With our extensive product support experience, QualityLogic's staff provides feedback on product support effectiveness on released products.
Competitive Analysis Testing
QualityLogic's experienced staff can implement and manage part of or all your competitive intelligence testing. We can manage the entire program from competitor selection and acquisition, through test design andimplementation, to final data analysis and reporting. Reporting can be used for either internal or external communications.