 QualityLogic
will DELIGHT our Customers, Employees and Investors
The word DELIGHT is fundamental to the statement.
We want to meet and exceed the agreed-upon requirements and expectations
of our customers, employees and investors. We deliver on our commitments.
When we say "Yes," we say it with commitment!
QualityLogic's leaders will exhibit a "passion"
for the culture so that everyone understands we support it.
By being ethical in all our actions
We are measured by our actions, comments, and behavior.
Our honesty and integrity are essential in our dealings with our customers,
employees and investors.
By delivering on
our commitments
When we say we are going to do something, we deliver.
We say "yes" with commitment and we do everything in our power
to deliver. We will do this and respect and facilitate the employee's
responsibility to balance work and personal time in delivering on our
commitments.
By Communicating,
Cooperating and Collaborating
These three words are a way of describing teamwork,
but are more detailed in what we exhibit as a team. We work together
to solve problems. Within a team we respect the individual. It is essential
for our employees to have the courage to to do the right thing. By implementing
the "three C's", we encourage openness. The individual is
part of the team, and the team feels empowerment and responsibility.
By demonstrating
urgency, supported by processes
We are responsive to the needs of our customers, employees
and investors. Our processes facilitate our responsiveness. We are flexible
in satisfying the needs of the three groups and do it in a repeatable
fashion.
By understanding
needs and agreed-upon expectations
We don't assume we understand what you need. We work
to document the needs and expectations and agree upon them.
By creating, leveraging
and embracing change
Today, everything moves faster and faster. We have
established a culture that facilitates change and celebrates it. Change
is essential for our growth.
By growing in a profitable
manner
We manage our business well and will be around for
a long time to serve the needs of our customers, employees and investors.
And by having fun!
When we succeed in delighting our customers, employees
and investors, we're having fun!
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