Software Technical Support
QualityLogic offers 90 days of free software technical support with each of our testing products, and offers optional one and two year software support contracts. Technical support is also available on an hourly basis, as well, and can be purchased in this manner throughout the life of a product. If you would like to purchase consulting to assist with results analysis, we also offer a one year option for analysis of up to 10 different test runs performed with a specific product.
90-Day Software Support – Starting on the day of shipment, you are eligible for full tech support and limited assistance with results analysis to explain how the product arrived at its result and what that result means in terms of the operation of the test target. This is included in the purchase price of the product, and this support ceases at the end of the 90-day period.
Annual Software Support Contract – You may purchase the same service that was provided with the product for an additional one or two years once the 90-day support term has expired. Support Contracts for Imaging Test Tools and Test Suites and Fax/Telecom Test Tools may be purchased at QualityLogic's online storefront.
Results Analysis Assistance – If you would like consultation on the analysis of test results from a given QualityLogic product, we offer a pre-paid option for engineering analysis of up to 10 different test runs. A test run is a collection of up to 50 test case executions presented as a single collection for analysis. This service is available for $2000 per product installation per year. The contract expires at the end of one year whether all 10 test runs were used or not.
Hourly Support – You may elect to purchase tech support on an hourly basis. This support offering covers all aspects of product use and results analysis, effectively combining all the services described above. It is available for $100 per hour by presenting a credit card number to QualityLogic that will be billed for the hours used not to exceed the limit you approve.
To extend the 90-day support availability, you should purchase a one- or two-year support contract. If you are mainly interested in assistance with results analysis, especially concerning the more obscure aspects of T.30, you should purchase the results analysis assistance. The hourly support offering is mainly intended to cover a pressing need for support if your 90-day support period has expired and you do not have an extended contract. While it may also be used for results analysis, the cost involved could quickly exceed the cost of a one year results analysis contract.
Extended Hardware Warranty
QualityLogic provides a one-year parts and labor warranty on all hardware components provided with its test tool products. This warranty provides that we will repair or replace, at our option, a damaged or defective hardware component that fails to conform to its design specifications for a period of one year after its shipment. An extended hardware warranty may be purchased for $1000 that extends this service period for an additional year. Extended Hardware Warranties for Imaging Test Tools and Test Suites and Fax/Telecom Test Tools may be purchased at QualityLogic's online storefront.